Call center Outsourcing

Call center Outsourcing

Reaching out and getting in contact with your customers is important to acquire, develop and retain them. Today our customers search for skilled, flexible and result-oriented personnel to care for their existing customers and acquire new ones.

We at Passion4Call are passionate about direct contact with customers. We love to listen to them, talk with them about new technologies and opportunities and guide them towards solutions our customers propose to them.

OUR CORE CAPABILITIES

Acquisition
  • Appointment planning
  • Diary management
  • Lead generation
  • Telesales Inbound
  • Telesales Outbound
  • Win-back
Maintenance
  • Technical Helpdesk
  • Data enrichment
  • Customer profiling
  • Collection Calls
  • Booking Calls
  • Back-office
Development
  • Tele-account Management
  • Cross-selling
  • Up-selling
Retention
  • Loyalty programs
  • Welcome calls
  • Price optimization
  • Save team
  • Contact Strategy on the basis of the purchasing habits of the custome

Account Management Services

Studies say that acquiring new customers is 5 to 25 times more expensive than retaining & developing existing ones.

Studies show that increasing customer retention by 5% results in increased profits by 25 to 95%

Still a lot of companies don’t seem to fully value their existing customers anywhere near as much as new customers.

The headline statistics give an indication of the scale of the problem:

30% of companies say they are
“very committed” to relationship marketing.

46% say they are committed
“to a certain extent”

22% say they don’t do any
relationship marketing.

Helpfully, they also provide a list of the top reasons why companies don’t engage in relationship marketing. These are fairly typical of the reasons why companies don’t do many things: 22% cite “lack of resources”, 19% “not clearly defined strategy”, 13% “technology limitations” and 10% “lack of single customer view“. It seems amazing that lots of companies still don’t have the know-how to create a single view of each customer – but it’s a fact.

This is a pretty astonishing finding when you look at the figures for marketing spend versus customer retention (customer service and CRM). There seems to be a collective ignoring of common sense that is driving companies away from their existing customers and, instead, focusing their time, energy and budget on acquiring expensive new customers – even when they know that costs will be higher and ROI lower.

STOP loosing customers and money! Start working with your customers, develop and retain them.

We at Passion4Sales can help you to develop the right strategy and execute it. We have developed a dedicated team of account management specialists who help our customers to develop and retain their customers. Next to that we continuously update your CRM-tool enabling you to reach out to the right contact person with the right contact details.

Both via field – and telephone activities our specialists talk, question, help and sell to our customers’ customers. Through an increased customer contact we are able to establish a true relationship with them and have a better understanding of their needs. We are committed to increase your revenues and strengthen the relationship you have with your customers.

Interested to hear what Passion4Sales can do for you? Just reach out, we would be please to visit you and talk about your challenges (should be possible to click here and be forwarded to a contact form).

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